FrieslandCampina Privacy Statement

Every day Royal FrieslandCampina provides millions of consumers all over the world with dairy products containing valuable nutrients. At FrieslandCampina, we feel responsible to protect the personal data of our consumers and business partners and to safeguard your privacy. We believe in the importance of keeping our services transparent, personal and reliable. We invite you to familiarize yourself with this Privacy statement, which we developed to inform you about the way we collect, use and protect your information

1. About this Privacy Statement

This Privacy statement describes the collection and use of your personal information by FrieslandCampina group companies in Europe. It applies whenever one of our websites, mobile apps, social media pages or hardcopy forms redirects you to this statement on www.frieslandcampina.com. This Privacy statement does not apply to the use of your personal information by websites that are not operated by FrieslandCampina, even though links to these websites may be included on ours. This Privacy statement may change when prompted by new developments. FrieslandCampina advises you to read this Privacy statement regularly, in order to stay up to date on any changes. In case of major changes, we endeavour to inform you pro-actively. This Privacy statement was last updated on 19 May 2018.

2. AT A GLANCE - How We Use Your Information

Click on the following topics to find out how we are using your personal information. Also take a moment to read the MORE INFORMATION section below to find out about:

Sharing and receiving your information with others

Storing your information

Using your information to improve our products and services

Using your information to build profiles

Using personal information of children

Your privacy rights

2.1 Participating in Promos and Loyalty Programs

You can take part in our contests and events. We collect your personal data, such as your name, address, email address, contact number and age. Your information is used to confirm your registration, to verify eligibility and to execute the program. In addition this Privacy statement, campaigns or promotions may be governed by additional privacy terms. Please take a moment to familiarize yourself with such terms before participating in any such campaigns or promotions. Your information will be stored as long as the program is running, and a bit longer to be able to analyse data and measure effectiveness. This will never exceed two years after the program is closed, though.

2.2 Interaction via Social Media

On our social media pages

When you communicate with us via social media (Twitter, Pinterest, YouTube, Instagram, Facebook and so on), we will receive some of your information. You can communicate on our social media pages by:

Placing a comment or sending a message

Uploading media

Becoming a follower (by clicking on a "like" button or subscribing to a YouTube channel, for instance)

Participating in our contests and campaigns on social media (Facebook lead forms, for example)

We will receive information such as your (user) name, your profile photo, the place where you live, your email address and your gender. You can check your social media account settings and the social media privacy statements to find out more.
We use your information to respond to your comments and messages, to analyse and measure our consumer population and to enable you to participate in our contests and events.

On our social media pages

We also use social media to display advertisements. This is either based on the information the social media platform has collected from you or the information FrieslandCampina has collected from you, such as when you subscribe to our newsletters (see 2.2 above).

In case the social media platform has collected the information, FrieslandCampina does not get access to that information. As a result, we have no say in how the platform stores and uses the information. We recommend reading the conditions and privacy statements of your social media provider. They also often provide you with account settings or some other means to change your privacy settings.

In case we share your personal information, like your email address or phone number, the social media platform uses your information to include or exclude you from seeing a particular advertisement. Your information will be encrypted (hashed) when transferred to the social media platform. If you don’t have a profile on a particular platform, that platform won’t be able to decrypt the information and find out who you are.

We may also proactively contact you on social media if you’re connected to us or if you post a photo or video linked to FrieslandCampina or our products.
You can opt out at any time from sharing your information with social media platforms for advertising by sending an email to privacy_statement@frieslandcampina.com.

3. MORE INFORMATION - How We Use Your Information

3.1 Sharing & Receiving Your Information With Others

Which other parties have access to your information?
FrieslandCampina does not sell your information to others, but we make personal information available to partners that work with us to provide products and services, or that help us market to customers. Whether your information is provided to these partners depends on the nature of your interaction with us:

Email marketing partners, to send you our announcements, call or text you

Order fulfilment partners, to ship products to you

Payment providers, to administer your (ordering products) and our (cashback) payments

Media agencies, to manage our website and apps and to display advertisements on the internet

Marketing agencies, to assist us in organizing promotions, loyalty programs and other events

Companies that assist us in analyzing customer data and building profiles

Social media platforms, to show you our advertisements

Our partners only use your information under our instructions. We take measures to ensure that your information is used only for the purposes described in this Privacy statement.
Where necessary, we also share your information with FrieslandCampina group companies.

Personal data will only be provided to supervisory bodies, fiscal authorities and/or investigating authorities if FrieslandCampina is obliged to do so by law.

From which other parties do we receive your information?
FrieslandCampina does not collect your personal information from others without you knowing about it first. If we receive information from others, we always ensure that we have your consent for receiving and using the information.

3.2 Storing Your Information

We use various systems and databases to store your personal information. Some are managed by FrieslandCampina and others by our partners (see 3.1 above). Because we fully understand the importance of keeping your information secure, we have taken various technical and organisational measures to protect your information against loss or improper use. Our systems and applications are protected according to the applicable standards for information protection.

3.3 Using Your Information to Improve Our Products and Services

FrieslandCampina uses the information you provide to us to measure, analyse and improve our:

Products, based on your feedback

Websites and apps, based on your use

Newsletters, based on your interaction Programs and events, based on your participation

Advertising, based on your interaction with them

Your information will be anonymized before it is used. We’re not interested in your particular situation but rather in trends and aggregated data.

3.4 Using Your Information to Build Profiles

If you subscribe to our newsletters, create an account on our website, use our apps or take part in our contests and events, we create a profile for you. This enables us to get to know you and do more effective marketing and communication. It allows you to receive communications according to your interests and preferences. This is how we build profiles:

We link your surfing behaviour on our websites and apps to your profile

We link your purchases in our web shops to your profile

We connect data concerning your participation in promos, events, loyalty programs and online surveys to your profile

We mark your (possible) interests in your profile, based on the information above and demographic information, data resulting from market research and your interactions with us

If you would prefer us not to make profiles, or you’d like to correct or update your interests and preferences, feel free to send an email to privacy_statement@frieslandcampina.com.

3.5 Personal Data of Children

We understand the importance of safeguarding the privacy of children. We do not knowingly collect personal data of children without the consent of their parents or legal guardians. We ask children who are under the age of 16 and who are using our websites or apps in a way that requires them to submit personal data, to ask their parent or guardian to consent to submitting that data. We may set age limits to participate in sweepstakes or other promotions. This restriction will then be mentioned in the terms and conditions of these activities. We may ask for certain personal data, like date of birth, to carry out age verification checks and enforce any such age restrictions.

3.6 Your Privacy Rights

Requests for access, correction and removal of your data
If you want to know what information we store about you, just ask and we will send you an overview of your personal information. No costs will be charged. If the information turns out to be inaccurate—or in case it appears to be stored in violation of data protection laws—we will correct or delete it. If you have an account on our websites or apps, you can also update your information yourself.

Requests to stop using your data
You can also ask us to not use your information anymore or to stop using it in a particular way, like for building profiles. If you have given consent for the use of your information, you can withdraw that consent.

Questions and complaints
If you have a question about this Privacy statement, please send an email to privacy_statement@frieslandcampina.com. If you have a complaint about the way we use your information or how we respond to your requests and questions related to privacy, you can also send a complaint to your national Data Protection Authority.

How to contact us and how we respond to your request.

Requests can be made by clicking on the contact link at https://privacy.frieslandcampina.com.

You can also go to the contact page of the FrieslandCampina corporate website (www.frieslandcampina.com), look for your brand or product and find the contact details of the appropriate FrieslandCampina group company. Alternatively, send an email to privacy_statement@frieslandcampina.com by indicating your country and how you’ve been in touch with FrieslandCampina. We will channel your request to the appropriate group company. We may decline requests if we cannot verify your identity, your request is unreasonable or unspecific or in case your request jeopardizes the privacy of others. We will reply to you anyhow within four weeks.

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  • Use of Information

    We respect the privacy rights of users of this web site. No personal information is required to access this web site but where personal information is required to be submitted for certain purposes stated in this web site; you are required to provide true and accurate information.

  • Collection of Personal Identifiable Information

    Friso Milk and FrieslandCampina Philippines collects personal identifiable information about you to provide services or to correspond with you only when you voluntarily provide such information. (Personal identifiable information is any information that can be used to identify or contact a specific individual and any other information about that individual.)

  • Disclosure of Information

    Friesland Campina Philippines will not share this information with anyone outside its affiliate companies other than in accordance with the law and as stated in this Privacy Policy.

    This site may contain links or references to other web sites to which this privacy policy does not apply. Friso Milk and FrieslandCampina Philippines is not responsible for the privacy practices or the content of other websites. Please be sure to read and agree with the privacy policy of every web site you visit.

    Whenever you submit information via this site, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy. If you inform Friesland Campina Philippines that the information should not be used as a basis for further contact with you, Friesland Campina Philippines will respect your request.

    Friso Milk FrieslandCampina Philippines reserves the right to change or update this Privacy Policy at any time. If we change our online privacy policies and procedures, we will post those changes on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Any changes or updates will be effective immediately upon posting to the Websites. Please check back periodically, and especially before you provide any personal identifiable information.

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