FrieslandCampina Privacy Statement
Every day Royal FrieslandCampina provides millions of consumers all over the world with dairy products containing valuable nutrients. At FrieslandCampina, we feel responsible to protect the personal data of our consumers and business partners and to safeguard your privacy. We believe in the importance of keeping our services transparent, personal and reliable. We invite you to familiarize yourself with this Privacy statement, which we developed to inform you about the way we collect, use and protect your information
1. About this Privacy Statement
This Privacy statement describes the collection and use of your personal information by FrieslandCampina group companies in Europe. It applies whenever one of our websites, mobile apps, social media pages or hardcopy forms redirects you to this statement on www.frieslandcampina.com. This Privacy statement does not apply to the use of your personal information by websites that are not operated by FrieslandCampina, even though links to these websites may be included on ours. This Privacy statement may change when prompted by new developments. FrieslandCampina advises you to read this Privacy statement regularly, in order to stay up to date on any changes. In case of major changes, we endeavour to inform you pro-actively. This Privacy statement was last updated on 19 May 2018.
2. AT A GLANCE - How We Use Your Information
Click on the following topics to find out how we are using your personal information. Also take a moment to read the MORE INFORMATION section below to find out about:
Sharing and receiving your information with others
Storing your information
Using your information to improve our products and services
Using your information to build profiles
Using personal information of children
Your privacy rights
2.1 Participating in Promos and Loyalty Programs
You can take part in our contests and events. We collect your personal data, such as your name, address, email address, contact number and age. Your information is used to confirm your registration, to verify eligibility and to execute the program. In addition this Privacy statement, campaigns or promotions may be governed by additional privacy terms. Please take a moment to familiarize yourself with such terms before participating in any such campaigns or promotions. Your information will be stored as long as the program is running, and a bit longer to be able to analyse data and measure effectiveness. This will never exceed two years after the program is closed, though.
2.2 Interaction via Social Media
On our social media pages
When you communicate with us via social media (Twitter, Pinterest, YouTube, Instagram, Facebook and so on), we will receive some of your information. You can communicate on our social media pages by:
Placing a comment or sending a message
Becoming a follower (by clicking on a "like" button or subscribing to a YouTube channel, for instance)
Participating in our contests and campaigns on social media (Facebook lead forms, for example)
We will receive information such as your (user) name, your profile photo, the place where you live, your email address and your gender. You can check your social media account settings and the social media privacy statements to find out more.
We use your information to respond to your comments and messages, to analyse and measure our consumer population and to enable you to participate in our contests and events.
On our social media pages
We also use social media to display advertisements. This is either based on the information the social media platform has collected from you or the information FrieslandCampina has collected from you, such as when you subscribe to our newsletters (see 2.2 above).
In case the social media platform has collected the information, FrieslandCampina does not get access to that information. As a result, we have no say in how the platform stores and uses the information. We recommend reading the conditions and privacy statements of your social media provider. They also often provide you with account settings or some other means to change your privacy settings.
In case we share your personal information, like your email address or phone number, the social media platform uses your information to include or exclude you from seeing a particular advertisement. Your information will be encrypted (hashed) when transferred to the social media platform. If you don’t have a profile on a particular platform, that platform won’t be able to decrypt the information and find out who you are.
We may also proactively contact you on social media if you’re connected to us or if you post a photo or video linked to FrieslandCampina or our products.
You can opt out at any time from sharing your information with social media platforms for advertising by sending an email to firstname.lastname@example.org.
3. MORE INFORMATION - How We Use Your Information
3.1 Sharing & Receiving Your Information With Others
Which other parties have access to your information?
FrieslandCampina does not sell your information to others, but we make personal information available to partners that work with us to provide products and services, or that help us market to customers. Whether your information is provided to these partners depends on the nature of your interaction with us:
Email marketing partners, to send you our announcements, call or text you
Order fulfilment partners, to ship products to you
Payment providers, to administer your (ordering products) and our (cashback) payments
Media agencies, to manage our website and apps and to display advertisements on the internet
Marketing agencies, to assist us in organizing promotions, loyalty programs and other events
Companies that assist us in analyzing customer data and building profiles
Social media platforms, to show you our advertisements
Our partners only use your information under our instructions. We take measures to ensure that your information is used only for the purposes described in this Privacy statement.
Where necessary, we also share your information with FrieslandCampina group companies.
Personal data will only be provided to supervisory bodies, fiscal authorities and/or investigating authorities if FrieslandCampina is obliged to do so by law.
From which other parties do we receive your information?
FrieslandCampina does not collect your personal information from others without you knowing about it first. If we receive information from others, we always ensure that we have your consent for receiving and using the information.
3.2 Storing Your Information
We use various systems and databases to store your personal information. Some are managed by FrieslandCampina and others by our partners (see 3.1 above). Because we fully understand the importance of keeping your information secure, we have taken various technical and organisational measures to protect your information against loss or improper use. Our systems and applications are protected according to the applicable standards for information protection.
3.3 Using Your Information to Improve Our Products and Services
FrieslandCampina uses the information you provide to us to measure, analyse and improve our:
Products, based on your feedback
Websites and apps, based on your use
Newsletters, based on your interaction Programs and events, based on your participation
Advertising, based on your interaction with them
Your information will be anonymized before it is used. We’re not interested in your particular situation but rather in trends and aggregated data.
3.4 Using Your Information to Build Profiles
If you subscribe to our newsletters, create an account on our website, use our apps or take part in our contests and events, we create a profile for you. This enables us to get to know you and do more effective marketing and communication. It allows you to receive communications according to your interests and preferences. This is how we build profiles:
We link your surfing behaviour on our websites and apps to your profile
We link your purchases in our web shops to your profile
We connect data concerning your participation in promos, events, loyalty programs and online surveys to your profile
We mark your (possible) interests in your profile, based on the information above and demographic information, data resulting from market research and your interactions with us
If you would prefer us not to make profiles, or you’d like to correct or update your interests and preferences, feel free to send an email to email@example.com.
3.5 Personal Data of Children
We understand the importance of safeguarding the privacy of children. We do not knowingly collect personal data of children without the consent of their parents or legal guardians. We ask children who are under the age of 16 and who are using our websites or apps in a way that requires them to submit personal data, to ask their parent or guardian to consent to submitting that data. We may set age limits to participate in sweepstakes or other promotions. This restriction will then be mentioned in the terms and conditions of these activities. We may ask for certain personal data, like date of birth, to carry out age verification checks and enforce any such age restrictions.
3.6 Your Privacy Rights
Requests for access, correction and removal of your data
If you want to know what information we store about you, just ask and we will send you an overview of your personal information. No costs will be charged. If the information turns out to be inaccurate—or in case it appears to be stored in violation of data protection laws—we will correct or delete it. If you have an account on our websites or apps, you can also update your information yourself.
Requests to stop using your data
You can also ask us to not use your information anymore or to stop using it in a particular way, like for building profiles. If you have given consent for the use of your information, you can withdraw that consent.
Questions and complaints
If you have a question about this Privacy statement, please send an email to firstname.lastname@example.org. If you have a complaint about the way we use your information or how we respond to your requests and questions related to privacy, you can also send a complaint to your national Data Protection Authority.
How to contact us and how we respond to your request.
Requests can be made by clicking on the contact link at https://privacy.frieslandcampina.com.
You can also go to the contact page of the FrieslandCampina corporate website (www.frieslandcampina.com), look for your brand or product and find the contact details of the appropriate FrieslandCampina group company. Alternatively, send an email to email@example.com by indicating your country and how you’ve been in touch with FrieslandCampina. We will channel your request to the appropriate group company. We may decline requests if we cannot verify your identity, your request is unreasonable or unspecific or in case your request jeopardizes the privacy of others. We will reply to you anyhow within four weeks.
We respect the privacy rights of users of this web site. No personal information is required to access this web site but where personal information is required to be submitted for certain purposes stated in this web site; you are required to provide true and accurate information.
Friso Milk and FrieslandCampina Philippines collects personal identifiable information about you to provide services or to correspond with you only when you voluntarily provide such information. (Personal identifiable information is any information that can be used to identify or contact a specific individual and any other information about that individual.)